Business Systems Analyst

Business Operations Business Analyst, Internal IT IT Support/Helpdesk
Consumer Goods Food & Beverage English: Business Level

About the Company: Strong group of companies venturing into food retail, healthy produce, consumer goods, and organic farming


  • Work with different departments to create and support POS, ERP, warehouse management system, HRIS
  • Handing system roll-out based on pilot implementation.
  • Monitoring all facets of the implementation and reporting issues to and coordinating with the Project Manager for administration of proper controls.
  • Preparing business specifications on reports and module enhancements
  • Conducting cycle testing.
  • Conducting integrated system testing and performing results analysis
  • Managing system version controls / deployment.
  • Installing application to clients / users workstation and performing basic application administration.
  • Troubleshooting application issues.
  • Interacting with service providers for technical requirements.
  • Identifying training needs of users on implemented systems and procedures, office automation tools, and interface with service providers for training requirements.
  • Conducting informal user trainings.
  • Preparing documentation for implemented systems which includes Business Systems & Procedures and User Manuals.
  • Ensuring proper documentation and approval of user requests for customization / enhancement and corresponding Business Application Specifications.
  • Providing continuous first-line support to users of computer applications.
  • Coordinating any technical issue with service providers for second-line support


  • Graduate of Computer Science, Engineering, Mathematics or equivalent
  • Has experience in using Business Intelligence/ Analytics tools
  • Has experience in any ERP or POS Systems
  • Preferrably 3-5 years of working experience
  • Experience in IT is a plus
  • Must have analytical, problem solving, innovative and creative thinking skills
  • Must have good communication and effective interpersonal skills
  • Passionate for work and a team player

The role will report to the Group IT Director